UX Design Consultant with 20 Years’ Experience

I help household brands create digital products that balance user needs,
business goals, and technology.

I’m a UX designer with 20 years’ experience working with household names to create digital products that truly put users first. I combine a deep understanding of customer needs, business goals, and the technology behind the journeys to design solutions that are both impactful and achievable. My approach is always collaborative—working closely with stakeholders, analysts, designers, and developers—to deliver the best possible outcomes for users.

Some projects from recent positions

Reduced drop off by 50%

User testing stickies

Discovery workshops with bank customers.
View case study

Identified a £2M benefit opportunity

Image from slide deck of the proposal showing some stats

Deck slide from UX proposal meeting.
View case study

Increased broker engagement for Clydesdale Bank

Participants in a workshop

Discovery workshops with mortgage advisors. View case study

Skillset

• Design leadership
• Planning and estimating
• UX reviews and feedback
• User research and testing
• Workshop facilitation
• Information Architecture
• Wireframes
• Prototyping
• UI design
• Mentoring

Businesses I’ve worked with

Sky logo
Sky logo
abrdn logo
Glasgow City Council Logo
Standard life logo
Glasgow City HSCP logo
Virgin Money logo
B App logo
Clydesdale Bank logo
Howie Writes logo
Social Enterprise Institute logo
The lighthouse logo

Testimonial

I’d have no hesitation working with Michael again – in my experience he’s good at figuring out the problem you want to solve, abstracting it a bit to take away the noise, and then coming up with something that helps the customer more deeply. He doesn’t overcomplicate and is good at taking feedback.

Andy Dunbar

Head of Experience Design, abrdn